Frequently Asked Questions

We don’t just clean—we care. Unlike companies that rush against the clock, we take our time to get things just right. Our focus is on maintaining high cleaning standards, so your home stays fresh, cosy, and consistently well-kept. We treat your space like our own and make cleanliness a lasting habit, not just a one-time job.

If you care about your home and loved ones, we’re the right fit for you. We don’t just clean—we maintain and nurture your space, ensuring it stays cozy, clean, and healthy, always.

We serve South-West England and South-East Wales including:

• Gloucestershire (Cheltenham, Gloucester, Cirencester, Stroud, Dursley)
• South Gloucestershire (Yate, Kingswood, Patchaway, Filton, Thornbury, Staple Hill, Almondsbury, Frampton Cotterell, Winterbourne)
• Bristol area (city center, Clifton, Redclif, Bedminster, Stokes Croft, Horfield, Southville, Filton, Whitchurch)
• North Somerset (Weston-super-Mare, Clevedon, Nailsea, Portishead, Winscombe, Banwell, Long Ashton, Yatton, Congresbury)
• East Monmouthshire (Monmouth, Abergavenny, Usk, Chepstow, Caldicot, Raglan, Llanfoist, Cwmcarvan, Llangattock)
• South East Glamorgan (Cardiff, Barry, Penarth, Cowbridge, Caerphilly, Pontypridd, Bridgend, Porthcawl)

Yes! We’re flexible and happy to work evenings, weekends, and bank holidays to fit your schedule.

Yes, we offer a £20 mini trial clean to help you experience the OlClean standard, with a deep clean of your bathroom.

Yes, email us at clean@olclean.uk, and we’ll do our best to accommodate last-minute or urgent bookings.

Besides our core premium services, the Home Love&Care package (deep clean + regular care), we also offer Move In/Out or End of Tenancy cleans, window cleaning, carpet cleaning, oven cleaning, bin cleaning, and laundry services. 

For more info, email us at clean@olclean.uk.

Cleaner times vary depending on the job. We aim for efficiency but will spend as much time as needed to ensure everything is perfect. For deep cleans, we normally send two cleaners.

Absolutely! We’ll stay in touch and discuss any adjustments you need. For urgent changes, email us at clean@olclean.uk, and we’ll respond within hours.

We ask for 1 month’s notice for service cancellations. For session cancellations or rescheduling, please notify us 48 hours in advance.

No, for regular cleans, you can leave the keys with us. For the first clean, we’ll need you to be home for a quick introduction.

We love both! For safety, we recommend keeping children and pets away from areas where cleaners are using chemicals.

We offer two options: we can bring our cleaning supplies, or if you prefer, we can use your chosen products. Just let us know!

Yes, we have comprehensive £5 million insurance. We also ensure all our cleaners have their own coverage for your peace of mind.

Payments are processed via direct debit, and you’ll be introduced to our payment policy during onboarding.

All cleaners follow a checklist specific to your needs. Afterward, you can review it to ensure everything is perfect.

A deep clean is a top-to-bottom, thorough clean to reset your home. Regular care cleans maintain the cleanliness and can be scheduled weekly or fortnightly.

Yes, please declutter to make our job easier. If you need help with decluttering, ask about our Declutter & Organise service!

Contact us immediately! We’ll correct any issues on the same day or replace the cleaner if needed.

Yes! We offer discounts and free speed cleans for every new customer you refer. Plus, special discounts for friends and family. We also offer a loyalty discount after 6 months with us, along with occasional extras like fridge/freezer cleaning, oven cleaning, or laundry services.